Terms & Conditions

The following Terms and Conditions do not affect your statutory rights as a consumer. By entering into any financial transaction with G&G Cellars Ltd you are agreeing to our Terms and Conditions as below:

  1. Your Account:

You must be aged 18 years or over to make a purchase from G&G Cellars Ltd.

You must have completed an account application form and provided both business details and proof of age before goods may be dispatched. If the purchase is a gift for a third party then the recipient of the gift must also be aged 18 years or over. You must notify us immediately of any known unauthorized use of your account or any other possible breach in security.

  1. Protecting Your Security & Age Verification:

You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks and to confirm you are of legal age if purchasing alcohol. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

We will not sell to anyone who is not 18 years of age or over, as the law requires. If the person receiving the order is unable to produce appropriate ID to confirm them to be older than 18 years of age or older then, unfortunately, our couriers will be unable to leave the products. Costs to redeliver the order and consequences thereof shall be of the person making the order.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. Be assured that this is done only to confirm your identity and that your credit rating will be unaffected.

G&G Cellars Ltd complies with all conditions of The Data Protection Act 1998 and all information provided by you will be treated securely and strictly in accordance with this Act.

  1. Prices & Products:

Prices do not include delivery charges or insurance costs. These will be detailed at the time of order and may vary according to the level of service required.

We reserve the right to charge extra for unusual delivery requirements or different locations.

All online prices are inclusive of VAT unless otherwise stated. If not then VAT will be added at the point of the invoice at the current rate. Price is based on your accounts individual minimum order, ordering quantities below this minimum order may result in additional charges.

International orders will not be charged VAT on the invoice. Prices will be calculated automatically when at the checkout. This may not mean a reduction in price depending on the country and shipping costs. Your shopping basket on the payment screen will reflect the overall cost to you with no VAT charged.

Unless otherwise agreed prices will be those stated by us, on date of invoice, prior to dispatch. No claims of any type or reductions after dispatch will be entered into.

Any price or price list provided to you is for information and guidance purposes only and may contain discrepancies. It does not represent an offer to sell at the stated price and the prices are not legally binding to us.

All prices and price lists in relation to your account are strictly confidential and must not be disclosed to any third parties. Quotations given for orders are valid for 7 days from the date of the quotation and are non-transferrable. All trade quotations are exclusive of VAT unless otherwise stated. Prices are subject to change without prior notice and change and will be reviewed at least once per year.

Prices listed on the website are subject to change without prior notification. Price comparisons may reference Google Shopping. Products are subject to availability and while stocks last. Images are representative only. Errors and omissions excluded, either on our site or on third party search results of items on our site.

  1. Orders:

Orders shall be made in writing, online, by telephone or by email. When we receive an order we have the right to assume the order is correct and accurate, no confirmation of order is either requested, necessary or waited on.

When you have completed your order you will be sent an e-mail confirming your order. It will state what the products/services are, the cost, delivery and invoice details. If your order has been unsuccessful you will be made aware of the reason why and any possible explanations. Each party shall be responsible for any errors in its messaging or ordering.

The products are not sold on a sale or return or exchange basis. We are unable to guarantee any minimum best before dates unless arranged prior to dispatch. If ordering for a specific date of consumption please call and check first. Products may only be returned upon the suppliers’ written approval, in their original packaging and condition, within date with carriage paid. Any alternate pricing including written quotations will be valid for 7 working days from the date given. Any perishable items or foodstuffs are excluded from return.

  1. Order Cancellation:

We are able to cancel your order whilst this is within an order processing status, however, once the order status has changed to Order at Depot and/or Completed and Dispatched and/or once dispatched to the courier, orders cannot be recalled or stopped by a cancellation. If the order is delivered and the items are still unwanted, and you still wish to cancel your order you may do this within your rights of the Consumer Contracts Regulations 2013. You are obliged to retain possession of the goods and take reasonable care of them and ensure you inform us by email to myorder@ggcellars.com with your name, address, email address and telephone number and details of the order you wish to cancel within 14 days of receiving the goods or services. Our usual order cancellation, returns and refund policy does not apply for bespoke ‘made to order’ goods or perishable goods which cannot be returned unless faulty.

Please ensure you return the goods to us within 14 days of the cancellation (at your cost) and we strongly recommend using insured postage to the value of the goods as no refunds will be issued on goods that arrive damaged) and we will reimburse to you the amount in relation to the goods to which the cancellation rights apply this includes the initial cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard least expensive method of delivery). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is either as a result of unnecessary handling by you, signs of damage or tampering or damage caused during transit of the goods back to us any of which may render the goods unsaleable). We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

  1. Availability:

If for any reason beyond our control, we are unable to supply a particular product, we will notify you as soon as possible. Goods are available on a first-come, first-served basis and we are not liable if we are unable to supply a particular product. You will not be charged should stocks become exhausted and will be notified within 24 hours where possible of such and offered an alternative choice. Should you have been charged already, a refund for the part not in stock shall be applied.

6a. Discontinued Lines or Vintages:

When a product or vintage is discontinued or no longer available the next alternative will be sent. You will be refunded any price difference if the replacement is less expensive. If the replacement is more expensive we will do this at our cost. You may be notified prior that an alternative vintage or the product replacement has been sent.

6b. Gift Box Availability:

Please note, every endeavour shall be made to supply bottle items, where applicable, with gift boxes. During periods of high demand, some items may not be immediately available with a gift box, so please call us to check if your order will be available with a gift box should this be essential. Should gift-boxed stock not be available “naked” bottles will be dispatched in order to avoid any delay to your delivery.

6c. Product Changes:
Suppliers may change bottle type, size, colour and labeling at any point with no prior notice. Whilst we endeavour to ensure all images are correct and up to date on the website, we cannot guarantee the bottle type, size, colour and labeling when a product undergoes a change or changes.

  1. Special Offers:

Any special offers are made available only whilst stocks last on a first come first serve basis and may be withdrawn at any time, without notice. The validity on Offers where not specified will be 30 days from the date of Offer. Offers and or pricing on the website www.ggcellars.com will supercede any information posted on 3rd party sites, social media channels or marketing channels; the website information and pricing will therefore not be amended to reflect any such differences or errors in such information nor will G&G Cellars Ltd be liable for such price or offer differences.

  1. Payment Terms:

You can pay for Products purchased from G&G Cellars Ltd by using any of the following debit cards: Visa, Master-card, Visa Delta, Visa Debit, Visa Electron and Maestro/Switch, Solo, American Express.

You must give us authority for payment at the time of order and all cardholders will be subject to validation checks and authorisation by the card issuer.

We will not deliver any Products prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, we cannot accept your order, and will not be liable for any delay or non-delivery.

Payment with a credit card will result in an additional 5% surcharge for trade customers.

Cheques. Payments can be made by way of a cheque, however, such orders will only be dispatched once the cheque has been received and cleared for payment.

Payments may be made by way of a bank transfer which is the preferred option for corporate and / or third-party delivery orders. Attempts to purchase which are returned as having failed payment service provider fraud reviews may result in details of delivery and IP address details being given to the Online fraud office of the Police.

8a. Paypal Payments
Your consignment may be cancelled or shipment delayed if the shipping is to an unconfirmed address. Please ensure your account is confirmed to avoid this.

  1. Damaged Goods

G&G Cellars Ltd will provide a replacement, credit or full refund if breakage occurs during transit or for products that are faulty. We must be notified of damaged or faulty products within 3 working days of receipt. We may require the faulty products to be returned to us so please keep all the original packing. In order to process a refund or replacement due to damage or breakage, a photograph of the damaged goods may need to be provided. Notification of damages must be emailed to myorder@ggcellars.com.

Damage to Gift Boxes: Where there is an upcharge for a gift boxed item over a standard bottle and a gift box is damaged, we will refund the difference paid. If there is no price difference or a gift box is standard then no refund can be applied. Items are sold for the bottle and contents but where we consider the gift box to be intrinsic to the product then a replacement may be sent. Boxes for the large format bottles, whilst attractive, are considered to be protective in nature and therefore any damage to these in transit is not eligible for replacement or refund.

If any replacements are required to be sent, this will be sent using a courier service by G&G Cellars Ltd at our cost. Should these be returned to us by the couriers following delivery attempts and or a card being left, any further redelivery costs will not be met by G&G Cellars Ltd.

We reserve the right to refund and not to replace damaged or incorrect items at our discretion. This includes refunding for part sets. Promotional products that are added/included at no extra charge cannot be refunded if damaged or replaced without a subsequent postage charge being applied, and are subject to availability.

On international orders, any breakages or damages of parts thereof will be refunded and not replaced. In the case of glassware, part refunds may be applied to sets of glasses. In order to process a refund due to damage or breakage, a photograph of the damaged goods may need to be provided and we must be notified of damaged or faulty products within 3 working days of receipt of the goods.

On the rare occasion where the products delivered are incorrect and different from those ordered, we must be informed of this within 3 working days of the receipt of the goods received in error. We will investigate the dispatch & CCTV records for your order and will arrange a collection of these goods as necessary. Items that are tampered with or consumed will not be refunded.

  1. Refunds

All credits or refunds for unwanted items will be issued within 14 days after the goods have been received back with us, other than the payments for delivery. Refunds for the goods received back will not be issued where there are signs of tampering or damage which in any way diminish and render the goods unsaleable.

For returns where the promotional “Free Delivery over €150” has been selected, if the whole order is returned or where the return of an item or items takes the value of the order below €150 then the delivery will be charged for at the Standard Delivery rate. This will be deducted from the total amount of the refund due. For returns where a promotional item has been included, if the return of an item that includes a promotional discount applied to all or part of the order, or a promotional product is returned, then the discount applied will be deducted from the refund due and/or the promotional item must be returned as well.

We do not offer any sale or return facility and cancellation/returns are not accepted on any trade account or “special order” items.

  1. International Deliveries

International orders that are shipped through the means of Air Freight are subject to a limit per order. Orders exceeding this limit may require additional charges through the increase in parcel consignments. In this instance, we will have to contact the sender if further delivery charges are required or if an order does not meet air freight regulations and not liable for any delays to your order dispatch while we do this. For export conditions, we can only dispatch international orders that are NOT over 40% volume.

We will only deliver to Alcohol approved countries.

Deliveries to businesses must have an import license to declare a shipment containing alcohol.

  1. Cancellation of Services:

We reserve the right to terminate Customers using our services at any time for whatever we consider misappropriate or improper use of or not abiding by these terms and conditions; and or abusive verbal or written communication with any member of the Customer Services team. You will be informed of such termination in writing. Our customer services operate and interact on a first name basis only and last names will not be divulged for personal privacy and security.

  1. Complaints Procedure:

Not happy? Please send the full details of your complaint with any relevant documentation to feedback@ggcellars.com. G&G Cellars Ltd is a company incorporated in Cyprus whose registered office is at: Grigori Afxentiou 19, 4159 Limassol Cyprus. Company Registration No is: HE 400677